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Here at Jade & Pearl, we take the happiness of our customers very seriously. If for any reason you are unhappy with your purchase or if you think you have received incorrect or defective merchandise, please call us (1-800-219-9765) or fill out the form below describing the issue.
Unopened and unused products can be returned for a refund or exchanged up to 60 days from purchase date. For the safety of our employees, please do not send back used or opened Sea Pearls or feminine care items. Jade & Pearl can no longer accept returns on opened items unless there is a defect with the merchandise. If you are unsatisfied with a product not manufactured by Jade & Pearl, please contact the company directly using the contact information on the packaging.
Please note: Shipping charges are non-refundable, and we cannot reimburse for mailing costs associated with returns and exchanges unless it is as a result of our error.
To begin the return process, please provide us with the following information:
The purchaser is responsible for any and all additional fees, duties, taxes, etc. associated with orders shipped outside of the USA. Certain additional products may also be excluded from some countries due to regulations.
If an international parcel is returned to us because of non-payment of duty, taxes, or fees, or marked "unclaimed", our refund back to the credit card will be minus the shipping/handling charge. Any credit refunded back to a credit card will only be credited if the products arrive back to us in satisfactory condition.